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Arima Gyoen - Arima-onsen Kobe > Topics > Our measures against COVID-19

Our measures against COVID-193/29/2021

At Arima-gyoen, we are taking extensive steps to stop the spread of the coronavirus and ensure that our guests have safe, relaxing, and carefree stay.
Please support our efforts by doing your part to stay safe.

Hand sanitizer

Hand sanitizer is placed at convenient locations throughout the building for guest use.

Frequent sanitizing and improved ventilation in common areas

High-touch surfaces are sanitized frequently.

Plexiglass is set up at the front desk to help prevent droplet transmission.

Guestroom disinfection

Disinfection spray is available for guests to use in their rooms.

We have temporarily discontinued tea service upon room arrival to ensure safe physical distancing between hotel staff and guests.

Safer meals

We have temporarily discontinued our buffet-style dining options. Guests may select from individual course meals for both dinner and breakfast. Tables are placed as far apart as possible in dining areas.

Facility-wide measures

Entry to public baths is limited, and guests are given a time limit during peak times.

We have temporarily discontinued services in our lobby café and lounge.

Employee safety and health

Hotel staff wear masks at all times.

All company employees must have their temperature taken and complete health procedures before beginning work.

To our valued guests:

Please make use of the hand sanitizer provided before entering the hotel.

We will be taking your temperature with a non-contact thermometer when you check in. Customers who feel unwell or are running a fever will be asked to contact a healthcare provider for an appointment.

Masks are required in all common areas.

Please maintain as much distance as possible from other guests when using the elevator.

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